⚠ Important Notice
Please note that we do not offer free returns. Return shipping costs are the sole responsibility of the customer. All approved returns must be sent to our central warehouse in Asia.
30-Day Return Policy
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
For an item to be eligible for return, the following conditions must be met:
- The item must be unused and in its original condition.
- All components, accessories, and original packaging must be included.
- The product must not show any signs of damage caused by misuse or careless handling.
- Items that require hygiene care must be unused and clean.
- Defective items must be reported immediately upon receipt, with photographic evidence.
We reserve the right to refuse returns if items show signs of use, damage, or alteration.
Once we have received and inspected your return, we will notify you of the approval within 7 business days. If the return is approved, the refund will be issued to the original payment method. Original shipping costs are non-refundable.
How to Request a Return
To start a return, email us at: support@noragraceivy.com
Your email must include the following:
- Order number
- Reason for the return
- Clear photos if the item is damaged or defective
- Full name
- Full address
Please do not return any item without prior authorization. We will provide the exact return address after reviewing your request. Returns without prior authorization may not be accepted.
Important Shipping Information
Because our products are shipped from our international warehouse, delivery times may vary.
If your order has already been processed or shipped, cancellation is no longer possible. In this case, you must wait to receive the item and then request a return.
Refunds
Once your request is approved:
-The refund will be processed within 14 days of receiving the returned goods.
-The refund will be issued to the original payment method.
-Original shipping costs, if applicable, are non-refundable.
Return Address
All returns must be sent to our central warehouse in Asia. The exact address will be provided after your request is approved by our team.
The customer is responsible for return shipping costs, as well as any customs and import fees.